Nyeleti Sports aims to deliver your orders efficiently and promptly. Please review our shipping and delivery policy for more details.
Shipping Methods and Costs
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Standard Shipping:
- Delivery Time: 5-7 business days
- Cost: R100 flat rate
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Express Shipping:
- Delivery Time: 3-4 business days
- Cost: R200 flat rate
Free Shipping for orders over R1000.
Delivery Process
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Order Processing
- Orders are processed within 1-2 business days after payment is confirmed.
- Custom orders may take additional time based on the complexity and design requirements.
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Shipment Tracking
- Once your order is shipped, you will receive a confirmation email with tracking information.
- You can track your order through the shipping carrier’s website using the provided tracking number.
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Delivery Times
- Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, holidays, or courier delays.
- We are not responsible for delays caused by customs clearance for international orders.
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Custom Orders
- Custom-designed or personalized items are not eligible for exchange unless they are defective or damaged upon receipt.
International Shipping
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Availability
- We offer international shipping to selected countries. Please check with us for the list of countries we ship to. Send queries to orders@nyeletisports.com
- Delivery Time: 7-14 business days
- Cost: Calculated at checkout based on destination and package weight
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Customs and Duties
- International orders may be subject to customs duties and taxes. These charges are the responsibility of the recipient.
- Please check with your local customs office for more information on potential charges.
Shipping Restrictions
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PO Boxes
- We do not ship to PO Box addresses. Please provide a physical address for delivery.
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Remote Areas
- Delivery to remote or rural areas may take longer and incur additional charges. You will be notified if this applies to your order.
Lost or Damaged Packages
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Lost Packages
- If your package is lost in transit, please contact our customer service team. We will work with the carrier to resolve the issue.
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Damaged Packages
- If your package arrives damaged, please take photos of the damage and contact us within 48 hours of receiving the package. We will arrange for a replacement or refund as appropriate.
Contact Us
For any questions or concerns regarding shipping and delivery, please contact our customer service team at:
Email: orders@nyeletisports.com
Phone: +27 83 572 5399
Thank you for choosing Nyeleti Sports. Your satisfaction is our priority, and we are committed to providing you with the best service and quality products at all times.